Privacy Policy for MyEIS App

Welcome to the MyEIS App, the official mobile application of the Escuela Internacional Sampedrana (EIS). We are committed to protecting the privacy and security of our students, parents, and staff. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By downloading, accessing, or using the MyEIS App, you agree to the terms outlined in this privacy policy.

1. Information We Collect

To provide a personalized and effective educational and communicative experience, we may collect the following types of information:

• Personal Identification Information: Names, birthdates, student ID numbers, and family relationships (e.g., linking a parent's account to a student's profile).
• Contact Information: Email addresses, phone numbers, and physical addresses provided by parents or guardians.
• Academic and School Data: Attendance records, grades, schedules, extracurricular activities, and behavioral reports.
• Device and Usage Information: We may automatically collect device information (such as operating system and device model) and app usage data to help us troubleshoot issues and improve the app's performance.

2. How We Use Your Information

The information collected through the MyEIS App is used exclusively for educational and administrative purposes related to the school. We use this data to:

• Provide real-time academic updates and school communications to parents and students.
• Send important notifications regarding school events, emergencies, ticketing, and scheduling.
• Manage user accounts and authenticate access to secure areas of the app.
• Improve the functionality, security, and user experience of the application.

3. How We Share Your Information

EIS strictly protects your data. We do not sell, rent, or trade personal information to third parties. We may share information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating the app (e.g., hosting services, notification delivery systems like SendGrid or Twilio), under strict confidentiality agreements.
• Legal Requirements: If required by law, court order, or governmental authority to protect the rights, property, or safety of the school, our students, or others.

4. Data Security

We implement robust, industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of electronic transmission over the internet or mobile networks is 100% secure.

5. Children's Privacy

The MyEIS App is designed for use by parents, staff, and enrolled students. We are deeply committed to protecting the privacy of young children. Any collection of personal information from students under the age of 13 is done strictly for educational purposes, with the authorized consent of the school and the parents, in compliance with applicable educational privacy standards (such as FERPA and COPPA principles).

6. Your Rights and Choices

Parents and eligible students have the right to:

• Review the personal data held by the school.
• Request corrections to inaccurate or incomplete information.
• Manage notification preferences directly within the app settings or your mobile device settings.

To exercise these rights, please contact the school's administration or IT department.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy within the app or sending a direct notification. Your continued use of the app after such modifications constitutes your acknowledgment of the updated policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the data practices of the MyEIS App, please contact us at:

Escuela Internacional Sampedrana (EIS)
IT Department
Email: soporte@seishn.com
Phone: +504 2540-2722 ext. 1791
Address: San Pedro Sula, Cortés, Honduras